How does the clinic ensure that all parties are respected?

Our clinic is dedicated to maintaining a respectful environment for everyone. We:
● Implement clear policies to promote mutual respect and professionalism.
● Provide regular training for staff to handle situations with empathy and discretion.
● Encourage open communication, allowing patients to share feedback constructively.
● Enforce a zero-tolerance policy for abusive language or behavior toward staff or other patients.
This approach helps us create a positive and welcoming space for all.


What is the Virtual First Policy?

To help limit the spread of infections, we offer initial consultations virtually (via phone or video) for patients with symptoms of infection. If an in-person examination is needed, your doctor will schedule it accordingly. This approach helps protect other patients and our staff while ensuring you receive the care you need.

Are there fees for uninsured services?

Yes, patients are responsible for fees for services not covered by OHIP, such as sick notes, certain forms, or insurance-related paperwork. These fees are based on Ontario Medical Association (OMA) guidelines and are updated annually.

How do I pay for uninsured services?

Payment for uninsured services must be made prior to receiving the service. Please note that we currently accept cash only for these payments
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Does the clinic offer travel-related consultations?

No, our clinic does not provide travel-related consultations, vaccinations, or advice for international travel. For these services, we recommend consulting a specialized travel clinic.

What is the clinic's policy on prescribing narcotics?

Narcotics will not be prescribed to walk-in patients or those not regularly seen at the clinic. Only your regular doctor may prescribe narcotics or controlled substances, and no exceptions will be made.

How early should I arrive for my appointment?

We recommend arriving 15–20 minutes early. This helps manage our limited parking and ensures your visit goes smoothly.

What should I do if I cannot attend my appointment?

Notify us as soon as possible. This allows us to accommodate other patients. Note that a no-show fee may be collected for missed appointments without prior notice.

Can I book same-day appointments?

Yes, call us to check for cancellations or availability for same-day appointments.

Does the clinic offer virtual appointments?

Yes, we provide phone and video consultations. Inform us in advance to arrange these services.

Why should I avoid walk-in clinics?

Walk-in clinics may lack access to your full medical history, medications, or allergies, potentially impacting care.

They typically do not share visit information or test results with your family physician, disrupting continuity of care.

Seeking care at multiple locations can result in fragmented medical records, complicating future legal or medical needs.

How do I update my contact information?

Please notify us promptly if your address, phone number, or email changes. This information does not update automatically in our system, so you must inform reception to keep your records current.

Why is it important to update my pharmacy information?

Keeping your pharmacy details up to date in your chart helps avoid delays in processing prescriptions during appointments.

What should I do if I have symptoms of a viral illness?

If you have symptoms such as fever, cough, or sore throat, notify us when booking your appointment. This helps us take appropriate precautions.

How can I streamline my prescription refill process?

Ensure your pharmacy details are on file with the clinic to expedite the refill process.

Can I have forms completed during my appointment?

Yes, but let our staff know in advance if you need a form completed. These often require longer appointments that must be scheduled accordingly.

We adhere to strict privacy laws to protect your personal health information.

For more details, please speak with a staff member or your doctor.

We value your feedback to improve our services. If you have any concerns, suggestions, or complaints, please inform our staff or email your concerns without including your medical information.